Vroom Supply Center Frequently Asked Questions
Q: Who do I contact for help with an order?
A: Please email firstname.lastname@example.org, if you have any questions or need any help.
Q: How can I obtain a receipt for my order?
A: You can obtain a receipt for your order by either using the email confirmation you received from Marketing 360, or you can access detailed information about your order under the 'Orders' page. After you are in 'Orders' click on 'Details' to get more information. This page can then be printed or saved using your browser's toolbar.
Q: How do I find the status of my order?
A: You can review all of your orders by going to the Orders page. Here you can view the status of recent and past submissions.
Q: How do I edit my order?
A: Unfortunately, orders cannot be edited once they are in production.
Q: What is the Return Policy?
A: Following is the KP Corporation policy for returns:
- Returns due to defective product or order fulfillment error (incorrect product and/or quantity delivered)
- Returns should be communicated to KP customer service within 30 days of receipt of your order to coordinate return process and correction of the order
- Freight for returns and/or new shipments due to defective product or order fulfillment errors will be covered by KP (no additional cost to the orderer)
- Orderers will not be responsible for additional costs to correct orders due to defective product or order fulfillment errors
- Returns due to Orderer error (Incorrect product ordered, incorrect quantity ordered, or incorrect delivery information, etc.)
- Returns should be communicated to KP customer service within 3 business days of receipt of your order to coordinate return process and potentially correct the order
- Return settlement will be determined and coordinated on a case-by-case basis
- Additional freight and/or order costs to correct or return orders due to Orderer error will be the responsibility of the Orderer
Q: What is the "Hold" feature in the shopping cart view?
A: You may select items in the shopping cart to be placed on "Hold" for a later purchase. Items will be saved in the "Hold for Later" list that shows below your shopping cart list. Items placed on Hold can be moved back to your current shopping cart by selecting the "Move to Cart" option.
Q: What is the "Duplicate" feature in the shopping cart view?
A: By selecting "Duplicate" you create an identical order in the shopping cart. This can be helpful during checkout because it allows you to select shipment to different locations.
Q: What if I need to order more items than are currently available in the inventory?
A: You may place orders for items that are greater than the current inventory. This item will be placed on backorder and delivered as a complete amount when available. Please see product descriptions for details on each individual items estimated production time. If you prefer that the available quantity of an item ships out immediately, place the order for that full available amount and create a separate order for the remainder you want shipped when available.
Q: What if some of the items in my order are on backorder and some are available now. Do I need to wait for all items to be available to receive the order?
A: Items will be shipped as separate orders when available. The available items in your order will be shipped immediately following the SLA above. Items on backorder will ship as a separate shipment when available. . If you prefer to have all items shipped at one time, please contact a customer service representative before the order is processed.
Q: How do I cancel my order?
A: Unfortunately, orders cannot be cancelled once they are in production.
Q: May I place another order using my previous order information?
A: Past orders are re-orderable for up to 15 months. Any orders older than 15 months have been removed from our system and a new order will need to be created. To place an order using previous order information, click on Orders at the top of the page and find the order you want to duplicate. Click on the order number and you will be taken to the Order Details page where you can click on the Reorder button. From there you will have the ability to make changes in the order content, quantity, shipping address, and payment information.
Q: How do I update my profile?
A: To change your profile, password, manage your address book, and more, click My Profile at the top of the page.
Q: How do I obtain the Purchase Order number?
A: A Purchase Order (PO) number is set up by your organization. You must contact your internal administrator for that information.
Q: How do I change my shipping address?
A: The default shipping address will be pulled from your profile information. You can modify this address and add more addresses under "My Profile" or at the shipping step by clicking on the brown Address book icon.
Q: How can I ship items from the same order to different addresses?
A: At the Checkout page, select "Ship to Multiple Destinations." You may select an address for each individual item.
Tip: If you want one type of item to go to multiple addresses, enter each to the cart as a separate order for the quantity specific to each location and then you can designate the shipping address during the checkout.
Q: What is the delivery time of my item?
A: All items are shipped by UPS from the Renton, WA (zip code 98057). You can check UPS delivery estimates to your zip code: http://www.ups.com/maps?loc=en_US
The site timed out during my session. Can I retrieve the information I had already entered?
For your security, the maximum length of time a session can remain idle is 20 minutes. Depending on where you were in the order process when it time out, your order may have been saved. To verify, click Orders at the top of the page and see whether you can locate your saved order. If it doesn't appear in the list, you'll need to begin the order process anew.